At MetroResidences, transparency and integrity have always been at the heart of our operations. We would like to inform our community that our Singapore business has recently received notice of a court case related to short-term rental bookings made between 2017 and 2019. 

While the legal proceedings come several years after the period in question, we are taking the matter seriously and are working closely with legal counsel to address it responsibly and appropriately.

We want to take this opportunity to reassure our customers, partners, and stakeholders that since early 2020, our Singapore operations have been in full compliance with local laws and regulations. Our Japan and Australia businesses, which operate as separate businesses, have also maintained full regulatory compliance across all markets.

• 100% Regulatory Compliance in Singapore Since 2020

• Fully Compliant Operations in Japan and Australia

• Ongoing Commitment to Responsible Growth and Transparency

This legacy issue does not reflect our current standards or practices. Over the past several years, we’ve transformed our operations to meet evolving regulations and industry best practices. We remain committed to upholding those standards and being a responsible member of every community in which we operate.

As part of our longstanding compliance framework, the following measures have been firmly established across our platform since 2020:

• All accommodation listings are prominently and consistently labelled with a minimum stay requirement of three (3) consecutive months, in line with regulations set by Singapore’s Urban Redevelopment Authority (URA).
• Our booking system has long been configured to enforce this requirement—the calendar defaults to a three-month stay and prevents bookings shorter than 90 days, ensuring compliance is maintained throughout the reservation process.
• Our AI-powered chatbot has also been designed to pre-screen user enquiries by verifying intended stay durations. Only enquiries that meet the three (3) consecutive months minimum are allowed to proceed, providing an additional layer of regulatory alignment.

We understand that trust is built not only through our services but also through how we respond in moments like this. We will continue to monitor the situation closely and keep our stakeholders informed should there be any significant developments.

Thank you for your continued support as we remain focused on building a company that values integrity, compliance, and long-term sustainability above all else.

MetroResidences Singapore
2 July 2025

Photo by Mark Stoop on Unsplash